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#Frequently asked questions
For Faster Support Text/Call: (469) 888-6766 | Email: support@gingerfresh.com
I am unable to place an Order?
We apologize for the inconvenience...
If you are unable to proceed due to zip code validation, Please enter your zip code and tap on search icon...Later select an available delivery slot and tap on it and later tap on Proceed to checkout..
Please contact us @ 4698886766
If you are unable to proceed due to zip code validation, Please enter your zip code and tap on search icon...Later select an available delivery slot and tap on it and later tap on Proceed to checkout..
Please contact us @ 4698886766
Is there a minimum order value for delivery?
Yes — our minimum order value for free delivery is $35. Orders under this amount may include a small delivery fee depending on your location.
Can I schedule my delivery for a specific time?
Absolutely! During checkout, you can select from available delivery slots. We offer same-day and next-day delivery options based on your location and inventory availability.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order up to 2 hours before your scheduled delivery time. Please contact our support team through chat or email for quick assistance
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and secure online payments. Cash on delivery is not currently supported to ensure a contactless and smooth experience.
What if an item is missing or damaged in my order?
We’re sorry for any inconvenience! If something’s missing or arrives damaged, please report it within 24 hours of delivery, and we’ll arrange a refund, replacement, or credit — whichever you prefer.
What kind of products do you offer?
We specialize in South Asian groceries — including fresh vegetables, lentils, flours, snacks, frozen items, spices, pickles, dairy, and ready-to-eat meals from top Indian, Pakistani, Bangladeshi, and Sri Lankan brands.
Do you offer any discounts or referral rewards?
Yes! We regularly run promotions and offer discounts to new and returning customers. Plus, you can earn credits through our Referral Program — share GingerFresh with friends and both of you get rewarded when they order!
